From Frustration to Finish: How Buresh Delivered the Deck We Needed
Kyra: When we started looking for a deck and figuring out who we wanted to work with.
Andy: We initially decided to go with another company. They started the deck upstairs, but it just wasn’t going well. They’d show up for an hour or two here and there, and kept promising it would be done in two weeks. A month went by. Then two. We were talking to them daily—frustrated—and finally, we just had to fire the guy. We had some friends help finish the railing and the last few pieces up top, but the bottom part still needed to be done. I told Kyra, “I know another company who could come and finish it.” So we talked about it, and she said, “Okay, let’s meet them.” Brian came over—and the moment she met him, she felt at ease.
A Better Deck Contractor Experience: Why We Chose Buresh
Kyra: Well… I cried. He looked at us and said, “We’re going to take care of you.” And I said, “Whatever you do, I’ll shout it from the mountaintops if you can just get it done. We’ve already gone 3 or 4 months without a deck. Can we please just get it finished—and make it look nice?” And I’m really picky, but he did it. It was just amazing.
Trust, Communication, and Craftsmanship: What Set Buresh Apart
Andy: The difference between Buresh and the first contractor was night and day. That first guy just dropped off a booklet and told us to make decisions—no guidance, no walkthrough. Brian, on the other hand, explained everything. He walked us through the whole process and helped Kyra feel completely at ease. That was huge for us. We told them what we wanted: the waterproofing system. The storage area underneath was an afterthought, and they still went above and beyond—waterproofed underneath and even fixed a few things up top that weren’t done right the first time. I love this space under here. We’ve got the hot tub, the TV—it’s just such a relaxing place to sit and not worry about rain or weather. We can watch sports, enjoy the outdoors, and finally feel proud of the space.
Kyra: Did Buresh meet our expectations? Absolutely. 100%.
Andy: Actually—110%.
Kyra: I don’t do things like this. I’m not comfortable in front of a camera. But this is my way of saying thank you and letting others know.
Andy: If our friends or family are looking to get a deck done or need work done by Buresh, we’d tell them this: their customer service is amazing. Their work is excellent. They put us at ease, communicated constantly, showed up on time, and followed through.
Kyra: When you’re doing something like this, you don’t want to feel sad or stressed—you want to be excited. And we’re excited. We’re really excited.